Last Updated: August 11, 2026
Introduction
Inter Pipeline Ltd. (“Inter Pipeline”, “we”, “us”, “our”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our websites, portals (including the Heartland Customer Portal), mobile applications, and related services (collectively, the “Platform”). We handle personal information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation. By using the Platform, you agree to this Policy.
Information We Collect
We may collect the following information:
– Information you provide directly (e.g., name, email, address, account details, inquiries).
– Technical and usage data (e.g., IP address, browser type, device type, pages visited, cookies).
– Information from third parties (e.g., analytics providers, service partners).
How We Use Information
We use personal information to:
- Operate, maintain, and improve the Platform.
- Provide services and respond to inquiries.
- Communicate with you about updates, services, or security notices.
- Comply with legal and regulatory requirements.
- Prevent fraud, manage risks, and enforce our Terms of Use.
- Conduct analytics and internal reporting.
- Provide marketing communications where permitted by law or with your consent.
Sharing & Disclosure
We may share personal information:
- Within Inter Pipeline and its affiliates.
- With service providers or contractors performing services on our behalf.
- As required by law, regulation, or legal process.
- In connection with business transactions (e.g., mergers, sales).
- To protect our rights, property, safety, or those of others.
Cross-Border Transfers
Your personal information may be transferred to and processed in jurisdictions outside of Canada, including the United States. As a result, your information may be subject to the laws of those jurisdictions and may be accessible to foreign courts, governments, law enforcement, or regulatory authorities. Where we transfer data internationally, we will ensure appropriate safeguards are in place in compliance with applicable laws.
Retention
We retain personal information only as long as necessary for the purposes described in this Policy or as required by law. We determine applicable retention periods based on our legal and regulatory obligations as well as our operational and business requirements. When no longer needed, we securely delete, anonymize, or dispose of it.
Your Rights
Where applicable under law, you may have rights to:
- Access the personal information we hold about you.
- Request correction or deletion of your information.
- Object to or restrict processing.
- Withdraw consent for processing.
- Request data portability (where applicable).
To exercise these rights, contact us using the information below.
Cookies & Tracking Technologies
We use cookies and similar tracking technologies to enhance user experience, analyze usage patterns, and improve functionality. Cookies are small data files stored on your device that help us recognize your browser and capture certain information. Essential cookies are required for Platform operation, while non-essential cookies help us improve performance and marketing. Where required by applicable law, we will seek your consent before using non-essential cookies, including those used for analytics and marketing. You can manage or disable non-essential cookies through your browser settings, though this may affect functionality.
Security
We use commercially reasonable administrative, technical, and physical safeguards to protect personal information. However, no system is completely secure, and we cannot guarantee absolute security.
Children’s Privacy
The Platform is not intended for children under the age of 13. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us.
Changes to this Policy
We may update this Privacy Policy from time to time. When we do, we will post the updated version with a new effective date. Your continued use of the Platform after updates indicates your acceptance of the revised Policy.
Contact Us
If you have questions, concerns, or requests related to this Privacy Policy or our handling of personal information, please contact:
Privacy Officer
Inter Pipeline Ltd.
3200, 215 – 2nd Street SW
Calgary, Alberta T2P 1M4 Canada
